KLM Reviews

I travelled with KLM in April. Just as I was checking in, the flight was cancelled. I then had to travel to France and the ivory Coast to reach Ghana. This was instead of going to Amsterdam then Ghana. Got to Ivory Coast, no plane and arrived in Ghana 24 hours later. KLM agreed that I was entitled to compensation and asked for bank details. This was sent at the beginning of May and yet to receive a penny. When you get in touch, we are processing payment. It is now 3 months since I have been waiting. I would not travel with them again as it is clear that they don't care about customer experience, worse airline I have ever used.

I’ll keep it brief. KLM removed my wife and me from our flight on May 9th, rebooking us on one which resulted ruination of the first three days of our expensive river cruise from Budapest to Amsterdam. It is impossible to communicate with KLM either by phone or email, and equally impossible to register a formal complaint. We are still awaiting the pitiful compensation which goes no way to make up for the disastrous start to our holiday.
If any lawyers are reading the appalling reviews is there any opportunity for a Class Action against KLM - surely there are thousands of disappointed customers who would join ?
Derek Morgan 20-07-2022

Unable to book airport assistance for my elderly parents ? Automated phone lines with no real people behind, just hours of waiting to be connected, chat service is the same, automated with no real people to help. My parents are suppose to travel and they need airport assistance. Airport says contact the airline company....yeah, good luck with that. Tho they'll get your money in just a second but when you need them they are just none existing.....

My flight from Newcastle to Dubai via Amsterdam been cancelled and moved forward to the next day was on the phone with klm agent after 25 minutes somebody pick up she ask for my klm code and said wait 1 minute 10 minutes later music blaring just cut the phone of lost a day in the hotel which I payed up front and now the overall flight time is 21 hours wait 6.15 minutes in Amsterdam what a disgrace no apology or how we can make up the difference have flown with klm many a times to Dubai but this time dont know what game they are playing with people

KLM do not even deserve 1 star. Absolutley awful service. In the last few months they have canceled/ changed our flights several times one of them leaving my daughter alone in schippol airport alone for 24 hours. They have refused compensation for missed travel connections due to their changes, disgusted with customer service. We have used klm fo many years but will not be using them again.

When did KLM get this bad. My aunt is still waiting for her baggage after a week. No one has had the decency to call her after leaving her hours on end without food at the airport. Your airline licence should be taken off you. What a cowboy airline????

*I only clicked the star button because this review platform forces you too. KLM is not worthy of the 1 star..

I cannot begin to quantify the amount of distress KLM airline is causing my family.
My elderly mum travelled From Ghana on Monday 27th June via Schipol Airport. Due to her health and vulnerability, I’d arranged a “pick up’ service. The flight was late leaving Accra airport by 2.5 hours without any apologies or compensation.
When she arrived at Schipol there was no priority assistance given to my mother though she was clearly a vulnerable person who had opted for mobility assistance. Due to the late departure from Accra she missed connecting flight to London and had to wait 5 hours for another flight. She was given a BA flight to LHR. Disappointingly, there was no apology or assistance and no proper communication.
I was waiting at Heathrow not knowing what was happening. Eventually when my mum arrived she was without her baggage. It has now been over a week and KLM have not been able to locate any of her three bags no explanation has been offered.
This is extremely stressful as my mother is here for my late father’s memorial. The missing suitcases contain souvenirs prepared for the occasion, special memories, her clothes, medication etc. This is causing so much unrest and anxiety to the family and especially to mother who continues to mourn the passing of her husband.
This airline has been a real disappointment and to say I have regretted putting my mother on this flight is an understatement. I am so angry, upset, distraught and disgusted in the way my mother has been treated. I cannot get to speak to any staff to find out what is happening as their helplines are useless and simply ring out or cut off when holding.
A week on my mother is still without her suitcases and with no contact from KLM, other than a useless website, we have little confidence of that changing.
I wouldn’t wish this on any other family and would advise that you AVOID THIS COMPANY AT ALL COSTS!!

Worst airline I have travelled medium haul with. Food if you van call it that was horrific. Got 1 half can of warm Heineken each way. No tele or any sort of entertainment for 4 and half hour flight. I would rather do without then fly KLM again ???

Returned from Bangkok via Amsterdam to London City Airport in April to find that my luggage was badly damaged. Made a report and was giving a file reference. This generated a further reference from KLM who requested I send in receipt, damage report, costs of replacement etc... Sent off to them to find the case is closed with no explanation. No way to speak to anyone at customer service, far easier to get a call through to Kim Jong-un. Disappointed as i have flown with KLM many time and expected a more professional service.

I had to cancel my refundable flights and still no refund. I completed the online refund request 2 weeks ago. There is absolutely no way of getting in contact with customer service to enquire about the refund status. Beware of their backlog before paying for flights which you might want to cancel!!

Worst experience ever. Never booking this airline again. The customer care service was horrible.

Today, the KLM ground team has rejected our baggage transit to Korean Airline, which is the same Skyteam airline. This definitely violates the Skyteam agreement. Strongly agree with the opinions of others that Ryanair is better. Important thing is that the Korean Airline encouraged us to ask KLM to connect our baggage so we can get them at our final destination.

KLM cancelled and changed my flights on multiple occasions.
After the new flights were arranged they are unrealistic for me and I have to now cancel my trip. I purchased the original flights on a credit card that has since been closed and the account no longer exists. KLM are refusing to give me the money back as a voucher/credit (apparently they won’t do this doe cancelled flights) and yet I cannot get a cash refund either because the original payment method no longer exists.
KLM advised me to request a refund via a link and either way when I follow the link it says no -refundable ticket.

They are currently with holding £850 from me as they are refusing to return this in the form of a voucher.

KLM is expensive as He.., yes it si sometimes convenient but still. I am flying Gold on their FlyingBlue program and I will switch to anyone else in an instant if they offer the trip I fly.
They have cancelled a of my flights and NO I do not get any advantages for flying with KLM all the time / for spending a huge amount of money with them. So unless you really .. really have to I have no argument for flying KLM, as I said at the moment not even if you are flying Gold on their Frequent Flying program. They are extremely dissapointing!!!

Once you need to contact customer service for any reason it becomes a nightmare as long wait times and when you do get through obvious English is (certainly with those I spoke to) is not their first language and as if only can work from a script. When I booked the flight there was a short stop over in Amsterdam but this was altered and ended up as 10 hour stop over. I needed to travel on this particular day so had to stick with it. The final straw was when the seat I had paid for on return journey of which I had written proof had been given to another passenger no apology and I had to sit in a part of the plane I always avoid. The general quality of service in flight was below previous experiences on long haul flights from the food to the general service. Needless to say I will not be doing a long haul flight with KLM again. Also the insurance company they encourage you to buy from are hopeless so ended up buying another insurance.